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PassivAi® Support
The helpdesk is here when NOAMi needs a hand.
The PassivAi® helpdesk handles support requests that need a human response. If your question is about a product, a missing file, a refund or anything that requires a specific answer about your order, this is the right place.
What the helpdesk handles
Files that have not arrived after 10 minutes
Access issues with products or the community
Billing and refund requests
Technical issues that NOAMi could not resolve
Order-specific questions about your purchase
What the helpdesk does not handle
General product questions - NOAMi handles these faster
How-to questions about using SKILL.md files
Questions about which product to buy
NOAM quiz results and branch explanations
How a helpdesk ticket works
1
Submit your request
Use the contact form on the support page. Include your order email address - the one you used when you purchased. Without it, tracking your order takes longer.
2
Your ticket is logged
A confirmation is sent to your order email address immediately. Keep this - it contains your ticket reference number which you can use to follow up if needed.
3
Response within one working day
Most tickets are responded to within one working day, Monday to Friday. Tickets submitted over the weekend are picked up on Monday morning. Complex requests may take a little longer.
4
Resolution confirmed
Once your issue is resolved, a confirmation is sent to your order email address. If the resolution does not solve the problem, reply to that email and your ticket is reopened immediately.
Response time
Within one working day for most requests. Complex or order-specific issues may take up to two working days.
Operating hours
Monday to Friday, 9am to 5pm GMT. NOAMi is available around the clock for instant answers outside these hours.
What to include
Always include your order email address and the name of the product. The more detail you provide, the faster the resolution.
Before you submit a ticket
NOAMi is trained on every PassivAi® product, the NOAM system and the most common support questions. Most questions are answered in seconds. Check your spam folder and wait 10 minutes for file deliveries before submitting a ticket - automated delivery occasionally gets filtered.
Ready to get help?
Use the PassivAi® helpdesk portal to submit and track your ticket, or head to the support page to use the contact form or chat with NOAMi directly.